Shipping & Return Policy

Shipping Policy

To Track

We are committed to delivering products that meet your expectations. If you require any assistance in understanding our shipping policy please don’t hesitate to call our helpline +919818058688

SHIPPING

Free national shipping is available for orders above INR 500. For orders that are lower than 500/-, a convenience charge of Rs. 60 applies.

In the rare case, due to technical issue at bank/payment partner if the amount has been deducted from your account however your order status continues to shows as pending payment or payment failed, please do not worry. Your money is safe.Simply write to us on customercare@parentingdoneright.in or whatsapp us at https://wa.me/message/SQUJA3IPPZFLN1 and we will look into it on priority.
Orders once packed or shipped CANNOT be cancelled/modified.
To ensure that your order reaches you in the fastest time and in good condition, we only ship through reputed courier agencies. However, due to COVID-19, delivery timelines have been impacted.
Under normal circumstances, we deliver products within 5 business days of the order being confirmed. If you’re in a Non-Metro, all products usually reach you within a time span of 3 to 12 days, and for very remote locations, though extremely rare, the time for deliveries may exceed 12 days.


Note: These timelines do not apply for custom orders, special orders or pre-order bookings. The timelines for each of these will be different and individually mentioned in the product description.

All items are shipped within 3-7 working days of receiving the order. In the unlikely event that we are not able to ship your complete order within 7 days of the order, we shall cancel the unshipped part of the order. In such a case, your payment for the unshipped items in your order shall be refunded, in the manner you have made the payment. The refund will be done as soon as possible and we, at Parenting Done Right, are committed to it.
If you believe that the product is not received in perfect condition or if the packaging has been tampered with or damaged before accepting delivery of the goods, please refuse to take the package, and call us on +91 9818058688 (10 AM – 6 PM) or mail us at customercare@parentingdoneright.in , mentioning your order reference number. We shall make our best efforts to ensure that a replacement is made to you at the earliest.

INTERNATIONAL SHIPPING-

Parenting Done Right ships to over 5000 cities across and to almost every part of the world.

o   Shipping on international orders is at actuals to be paid by the customer. Also, the customer has to bear import/customs duty in case applicable in the country of dispatch

o   To know the shipping charges that apply to your country, contact our helpline.

o   Orders will be dispatched only post receipt of the entire bill value

o   Orders once shipped CANNOT be modified.

Cancellation :

Cancellation before shipping: If the order or the items that you want to cancel have not been shipped, you can cancel the order online or by contacting our helpdesk at +919818058688. In such cases, the order will be cancelled and the money paid by you will be refunded. In case of unshipped orders, the refund will be done within 7 days of the return request.

Cancellation post shipping: If you wish to cancel an order that has been shipped but has not yet been delivered, please get in touch with our helpdesk at +919818058688 and do not accept the delivery of the order. Once the order is received back by us, we shall initiate the refund within 3-7 business days. Refunds will be issued for the price of the product only, shipping fees are not refunded.

International orders: International orders cannot be cancelled once shipped. If cancelled before shipping, refund will be done post deduction of applicable banking charges.

RETURNS

We are committed to providing you with the best shopping experience at Parenting Done Right, but on extremely rare instances, a defect may slip through our quality control and one may find a defect in our products when they are delivered to you. If you happen to receive a defective Parenting Done Right product, rest assured, we would work swiftly to make sure you receive a replacement as soon as possible.

Defect noticed at delivery: If you believe that the product is not in perfect condition or if the packaging has been tampered with or damaged before accepting delivery of the goods, please refuse to take delivery of the package, and call us on +919818058688 (10 AM – 6 PM) between Monday to Saturday, mentioning your order reference number.

For a defect noticed after accepting delivery: The product should be unwashed and unused and with original packing. The defect MUST be brought to our notice within 24 hours of product receipt. It would make matters simpler if you even include photos of the area of concern plus your original receipt.

Exchange Policy:

We are committed to delivering products that meet your expectations. The products do not fall under exchange policy as such, since they fall under the hygiene category. However, if they are unwashed and unused, we accept the exchange as an exception. For the same, the item/s has to be shipped to us by you. Upon the receipt of item/s, we shall ship other items of the same type/value or issue a credit note(coupon) of the equivalent amount.

Return Policy

Returns Policy
Returns policy of Parenting Done Right.
We believe every parent like us who’s reading this is as curious & would wish to see a transparent and honest process to believe in our core strengths, what we do & how we do it.  Trust us to deliver what you see as we’re honest about our products, actions, services and more. However, there might be times when a tiny defect might miss even the sharpest of the eye but be assured that we are quite strict about the quality of our products & do all the possible quality control checks at various points. Still found any of our products with manufacturing defects? We deeply regret the error & apologise for the inconvenience caused to you but we’re right here to rectify our mistake, pinky promise!

Please feel free to connect with us directly & share your feedback, and we’ll take it from there step by step, we promise! All we’ll need is an email to us at customercare@parentingdoneright.in with your entire order details including a photo of the defect & our team will address your issue at the earliest!